|
|
Contact Information P O Box 138 Honolulu, HI 96810 Tel:1-808-946-8616 Fax:1-808-946-3139 E-Mail: jesse@jessejamesseminars.com |
Jesse James Seminars : Customer Service Over the past two decades, Jesse James has raised the customer service bar in a wide variety of industries. His clients have included hospitality, food service, real estate, financial services, Internet technology, publishing and electronic media companies. Jesse’s approach to achieving excellence remains consistent, regardless of the type of industry classification that he is working in.
“It doesn’t matter what type of industry or company that I’m working with, the principles for providing customer service excellence are the same. It all begins with raising the level of awareness as to the importance of quality customer service throughout the organization and stressing the role that pride plays in the process. From that point forward, it’s a matter of focusing on the attitude and the skills necessary to build strong relationships with both external and internal customers.” – Jesse James
Ask about customized customer service Incentive/Reward programs for your team.
Guaranteed Results! Here are some of the issues that your team will discuss and master in the “Achieving Customer Excellence” workshop:
Who are your customers (internal and external)? What is the value of providing excellent customer service? What are the attributes of a good customer service provider? What are the four key elements in providing great customer service? What are the communication techniques to use in building strong relationships? What are the six steps to handling any difficult situation successfully? This is an interactive, participatory workshop. Your team will become an integral part of developing a successful customer service model for your organization. People are always more apt to buy in a solution or process when they have been responsible for creating it. If you truly understand the economic value of providing outstanding customer service and you are interested in obtaining customers and clients for life, then this workshop is a must for your team. “Unfortunately, mediocrity has become more the rule than the exception in providing customer service in our country today. As a result, there is a not so subtle customer service consumer revolution taking place in all sectors of business and industry. Only the companies that are willing to commit themselves to providing the utmost in customer service excellence will succeed in maintaining and growing their customer base and their profits over the long haul.” – Jesse James |
